We’ve all had that moment when a guest calls in a panic because they’ve locked themselves out of their room. Just this week, I had to explain to a gentleman that I couldn’t just teleport his spare key over to him. It’s always a challenge balancing emergency service with a bit of humor, but sometimes you have to chuckle while you work.
Totally get that! I once had a woman in tears because she was late for dinner; I joked we should start a ‘keys recovery hotline.’ It lightened the mood but really, making sure they have another key before they head out saves a lot of stress later.
I had a guest once offer me $50 for their spare key! 
It’s tough keeping it light but sometimes humor saves the day… What’s your best recovery story?