How are you gathering guest preferences before arrival without it feeling transactional? I’m piloting a 9-question Typeform that syncs to Mews, with a 10 p.m. cutoff to route floral, dietary, and pillow requests to night audit, and I’d appreciate any tips for a smoother VIP handover for 11 p.m.–2 a.m. arrivals so nothing feels missed or impersonal.
this drives me nuts too! I found it helpful to use personalized templates for the pre-arrival messages, like referencing their past stay preferences. It adds a personal touch without feeling overwhelming.
One way to keep it personal is to incorporate a light-hearted question related to their preferences, like asking if they’ve ever tried a certain dish before. It’s like throwing in a sprinkle of curiosity to the mix — makes it feel less like a checklist! @ethan_miller82, how do you engage guests in those key moments?