I’ve been thinking a lot about how we can better gather and respond to feedback from our residents. Recently, I started using a simple survey tool that sends quick questionnaires after maintenance requests, and it’s really helped us improve our service. Has anyone else tried similar methods? I’d love to hear about your experiences or any tools you recommend.
But i’ve found that hosting casual coffee sessions with residents can really open up the floor for honest feedback — like pulling teeth, but more fun! Have you considered pairing surveys with some face-time to capture that info? It might just butter them up.
And i love the idea of quick surveys! @juliet_d93, have you found any specific questions that really spark meaningful feedback from residents?
I completely agree that quick surveys are effective! I’ve used open-ended questions like, ‘What could we do differently to improve your experience?’ and it often leads to some eye-opening insights. Have you thought about incorporating follow-up calls for deeper discussions on the feedback?